Job Title: OC Arena Specialist

Department: Robson Arena

Campus Location: Main Campus

FLSA Status: Nonexempt/ Hourly

Position Type/ Work Schedule

• 960 Hours per year
• 12 Months per year
• varies Hours per week (Estimated)

About Us

Colorado College (“CC”) is a private, four-year, highly selective liberal arts college of 2,300 undergraduate students and a small Master of Arts in teaching program. It is located on a 99-acre campus adjacent to downtown, ‘Olympic City’, Colorado Springs. The campus sits on the Front Range of the Rocky Mountains at the foot of Pikes Peak. The college operates an innovative curricular approach, known as the Block Plan, which entails students taking one course at a time for three and a half weeks, with the academic year divided into eight “blocks.” The Colorado College Department of Athletics sponsors 17 varsity programs. Fifteen programs compete at the NCAA Division III level and two at the Division I level. Division III programs are members of the Southern Collegiate Athletic Conference (SCAC), with the exception of Men’s Lacrosse (independent) and Women’s Lacrosse (WIAC affiliate). Division I Men’s Hockey is a member of the National Collegiate Hockey Conference (NCHC) and Division I Women’s Soccer competes as an affiliate member of the Mountain West Conference (MWC).

Job Summary

Serves as an integral position to the daily operation of Ed Robson Arena and will be the primary provider of customer interactions, to include point of sales transactions, general information, scanning tickets and troubleshooting.

Responsibilities

• Operate Point of Sale system to receive payments and off er excellent customer service to all patrons and visitors.
• Greet customers and guests with a courteous attitude and be willing to provide accurate information about the facility.
• Scan tickets for CC Hockey games.
• Assist with the rental and maintenance process of the skate inventory.
• Actively participate in the upkeep of the facility to include cleaning/disinfecting, and sweeping of general usage areas, such as lounges, benches, locker rooms, storage areas.
• Provide tours of the arena as needed.
• Assist with events held within the arena, both on and off of the ice.

Minimum Qualifications

High school diploma or GED; minimum 18 years of age; ability to recognize and troubleshoot issues; ability to follow safety and security guidelines and exercise good judgement; ability to uphold policies and procedures to ensure the safety and well-being of all participants, facilities, and equipment; ability to communicate effectively and develop positive relationships with people from different cultural backgrounds; ability to work a flexible schedule based on events, including nights, weekends and holidays as needed; general office skills to include operating of computers, copiers, and phones; comfortable working in a team and independent environment under potentially stressful conditions; proficient with computer software to include Microsoft Office; ability to stand for prolonged times and lift up to 50 pounds. Must possess and maintain a valid driver’s license and a driving record that is insurable by Colorado College’s motor vehicle insurance carrier

Preferred Qualifications

Prior experience in customer service industry; commitment to inclusion and equity in all aspects of operations; strong commitment to customer service; ability to multi-task, work independently and self-motivate.

Applicants are welcome to apply even if you do not meet the preferred qualifications. We value diverse perspectives and encourage individuals with a genuine interest in the role to submit their applications. 

Other Position Details:

• Does not supervise others
• Position requires driving CC vehicles (drivers must be eligible for coverage under CC's insurance plan)

Application Instructions

• Continuous Recruitment 
• This position is not eligible for visa sponsorship.  

Anticipated Hiring Salary Range:

• Band 00; $15.50 per hour

What We Offer:

As part of the total compensation for Staff and Faculty roles, we offer a competitive benefits package including:

• Paid sick time- accrual of 0.0333 hours of sick time for each hour worked
• Wellness benefits including free access to the sports center, swimming pool, arts and crafts, outdoor programs, and financial consultants

Accommodation Statement:

In compliance with the Americans with Disabilities Act (ADA), the Rehabilitation Act of 1973, and Colorado College’s policies, if you have a disability and would like to request an accommodation in order to apply for a position with Colorado College, or if you cannot use the online application system, please contact the Office of Human Resources at (719) 389-6421 or HR@ColoradoCollege.edu

E-Verify Information:

This organization participates in E-Verify. For more information, visit www.e-verify.gov.

Benefit Information:

Please refer to https://mybensite.com/coloradocollege/

Leave Information:

Please refer to https://www.coloradocollege.edu/basics/welcome/leadership/policies/vacation-leave-and-accrual.html