Job Title: Solutions Center Assistant

Department: Solutions Center

Campus Location: Main Campus

FLSA Status: Nonexempt/ Hourly

Position Type/ Work Schedule

• 2080 Hours per year
• 12 Months per year
• 40 Hours per week (Estimated)

About Us

At Colorado College, 2,300 students learn and live on our beautiful 99-acre campus in downtown Colorado Springs. We attract top students seeking new perspectives with an array of experiential learning opportunities possible only in an immersive learning environment. Here, students take only one class at a time to facilitate deep exploration of a topic. We call this the Block Plan. This unique approach allows members of our campus community to share a rhythm of experience as we work together to fulfill our mission. 

Job Summary

This role involves providing frontline technical support for issues via phone, walk-in, email, or other methods. Responsibilities include triaging requests, resolving them, or assigning tickets to ITS colleagues. Drafting communications and documentation for college ITS systems, efficiently communicating with college constituents, and supporting students, faculty, and staff with IT and printing issues, primarily focusing on the follow-me print system.

Responsibilities

• Provide primary front line technical support for hardware, software, account, and network issues using a variety of contact methods (such as phone, email, tickets, and in-person), to include all college-owned computing devices, wherever they may be (remote support is common) as well as supporting college systems and software on student computers.
• Provide support for colleagues in the Solutions Center and the ITS division.
• Instruct students, faculty, and staff on how to complete tasks or solve a problem using technology in various settings and via multiple formats.
• Use the ITS ticketing system to update and act on assigned tickets promptly and efficiently.
• Draft documentation for ITS and college community use.

Minimum Qualifications

High school graduate or equivalent. A+ certification or similar experience. Ability to operate/troubleshoot standard office equipment such as computers, laser printer, copy machine, telephone, calculator, and fax machine. Excellent oral and written communication skills and attention to detail. Ability to communicate effectively and develop positive relationships with people from different cultural backgrounds. Proficient in spelling, punctuation, grammar, and basic math. Good judgement and ability to handle confidential/sensitive information with discretion. Excellent organizational and customer service skills.

Preferred Qualifications

Some college experience; experience doing outreach/technology support in a school or business.

Applicants are welcome to apply even if you do not meet the preferred qualifications. We value diverse perspectives and encourage individuals with a genuine interest in the role to submit their applications. 

Other Position Details:

• Does not supervise others
• Position will not drive CC vehicles

Application Instructions

• Application Deadline - last day to submit an application: June 4, 2025
• This position is not eligible for visa sponsorship.  

Anticipated Hiring Salary Range:

• $22.30 to $26.75 per hour

What We Offer:

As part of the total compensation for Staff and Faculty roles, we offer a competitive benefits package including:

• Medical, Dental, and Vision Insurance
• Paid vacation and sick time - accrual of 0.085 vacation hours for each hour worked and 0.0462 hours of sick time for each hour worked
• Paid seasonal breaks and holidays
• 403(b) retirement plans where employees contribute 5% of pay and CC contributes 10%
• Tuition benefits for employee and eligible dependents
• Public Service Loan Forgiveness (PSLF) Assistance Program
• Wellness benefits including free access to the sports center, swimming pool, arts and crafts, outdoor programs, and financial consultants

Accommodation Statement:

In compliance with the Americans with Disabilities Act (ADA), the Rehabilitation Act of 1973, and Colorado College’s policies, if you have a disability and would like to request an accommodation in order to apply for a position with Colorado College, or if you cannot use the online application system, please contact the Office of Human Resources at (719) 389-6421 or HR@ColoradoCollege.edu

E-Verify Information:

This organization participates in E-Verify. For more information, visit www.e-verify.gov.

Benefit Information:

Please refer to https://mybensite.com/coloradocollege/

Leave Information:

Please refer to https://www.coloradocollege.edu/basics/welcome/leadership/policies/vacation-leave-and-accrual.html